VALIZE is our luggage and personal-item custody service. This platform is the operations system behind the counter—built so the Front Desk, the Secure Room, and Managers move every piece in and out with full traceability and zero ambiguity.
Custody slip
VZ-260430-0142
Piece
2 / 3
Size
LG
Zone
A-12
ID matches ····2841
Active01 — What you are using
VALIZE is a professional luggage holding service. Guests leave their belongings with us; we secure them; they come back and collect them. The platform you use behind the counter is what makes that promise reliable—every day, across every shift.
It is not a CRM, not a POS, not a generic inventory tool. It is purpose-built for our workflow: ID at intake, secure custody, ID-verified release. No data is ever deleted, no item is ever "lost in the system," and every piece has a story you can read end-to-end.
Item-centric
Every physical piece is its own record with its own history.
Fully auditable
Every action—intake, scan, release—is logged forever.
Scan-driven
Custody changes happen with a scan, never a manual click.
Same-day & beyond
Designed around drop-off, hold-over fees, and partial pickups.
02 — Two physical environments, two interfaces
The Front Desk and the Secure Room serve very different moments of our service. Each interface is shaped around the staff member using it, the device they have in hand, and the speed they need.
Where guests are received
A guided, form-driven flow. Staff scans the guest's ID, registers each piece, captures the signature on terms, takes payment and prints labels — in one continuous motion.
What you do here
Where pieces live
A scan-only interface. No typing, no menus, no mistakes. The scanner drives every action: check items in, open a release session with a guest's ID, scan the pieces being returned, finish.
What you do here
03 — How a piece flows through the system
in the Front Desk
The guest arrives. Staff scans their physical ID — the system parses it, finds or creates the customer profile, and starts a transaction.
Transaction · paidin the Secure Room
Pieces arrive at the Secure Room with their labels. Staff scans the QR on each label — the item moves to in_custody and the timer starts running against our hold-over rules.
Item · in_custodyin the Secure Room
The guest — or a registered alternate pickup person — comes back. Staff scans their ID. If everything checks out, a release session opens and items are scanned out one by one.
Transaction · closedA single transaction can span multiple release sessions across multiple days — partial pickups are normal. The transaction only closes when every piece is back with its rightful owner.
04 — Why it works the way it does
These are not preferences. They are the rules the entire system is built on. Understanding them up front is the difference between fighting the platform and flowing with it.
A guest dropping off three bags creates one transaction with three independent items. Each item has its own custody code, status and history. Two pieces from the same guest can be in different states at any moment.
Items are not moved between statuses by clicking buttons. They move because a scanner read a real label or a real ID. This eliminates accidental state changes and keeps the system honest about what physically happened.
Every meaningful action writes an immutable event. We never overwrite history. If something needs correcting, a new event is added — the original event stays. The full timeline of any piece is always reconstructable.
No frontline action ever runs DELETE on operational data. Customers, transactions, items, sessions, events — they all stay. Even closed transactions remain searchable forever, for legal and operational reasons.
05 — Status, end to end
When you read a screen and see a status, this is what it actually means. Items have one lifecycle. Transactions have another. They connect — but they are not the same thing.
pendingItem record created, label printed. Not yet scanned into the Secure Room.
in_custodyScanned into the Secure Room. Physically stored under VALIZE responsibility.
releasedScanned out during a release session. Returned to the guest or alternate pickup.
back_outCorrection. Was in_custody, returned to the Front Desk for an operational reason.
back_inCorrection. Was released by mistake, returned to custody. Requires Manager approval.
Transaction lifecycle
The transaction is the visit. It moves forward as the items within it move forward — and never backward.
openTransaction started, not yet paid.
paidPayment confirmed. Item records and labels generated.
activeAt least one item has been checked into the Secure Room.
closedEvery item in the transaction has been released. Auto-triggered.
06 — What we hold, and what we charge
Pricing is flat-rate, per item, per day, by size and category. These are the same options the dropdowns show you when you register a piece at the Front Desk.
Provided + fillable
Flat rates · MXN
S
$270
M
$360
LG
$500
Carry-on + checked luggage
Flat rates · MXN
S
$270
M
$360
LG
$500
Oversized items
Flat rates · MXN
XL
$600
SPCL
$700
What we accept
What we do not accept
Hold-over fees apply when items are not picked up before closing time. The exact amount and grace period are configured by Managers and shown automatically at the Secure Room before any release.
07 — Roles & responsibilities
Each VALIZE staff member has one role. The role decides which screens you see, which actions you can take, and which data you can read. Roles are managed by your Manager.
First point of contact. You run intake from the moment a guest walks up to the moment their labels print.
Can do
Custodians of the room. You decide what comes in, what goes out, and you do it all by scan.
Can do
Oversight and configuration. Everything the Front Desk and Secure Room can do — plus the controls behind the platform.
Can do
Before your first shift
The platform takes care of the heavy lifting — codes, labels, receipts, audit trails. Your job is to keep the physical world in sync with what the screen says.
01
If the system says the status is wrong, the system is right. Re-scan, don't guess.
02
Anything unusual — damage, behavior, an exception — write a note. They are searchable forever.
03
We never release a piece without verifying ID against our records. A claim ticket alone is not enough.
04
Corrections that look like Back In, refunds, or rule changes always go through Manager approval.
Questions, exceptions, or something the screen won't let you do? Talk to your shift Manager.
VALIZE · Internal documentation